Partner Program Terms of Use

These Partner Program Terms of Use (the “Terms”) govern your participation as a Partner in the referral program (the “Program”) operated by Palmera Elite Real Estate Brokerage L.L.C., a licensed real-estate brokerage based in Dubai, United Arab Emirates (“Palmera”, “we”, “us” or “our”).

The Program is a referral and introducer arrangement: you introduce prospective buyers to Palmera and, where those introductions lead to a closed transaction, you earn a share of Palmera’s commission as set out in these Terms.

By creating a Partner account, accepting these Terms at signup, or otherwise participating in the Program, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not register for or use the Program.

Joining the Program is free. To participate you must register for a Partner account and provide accurate, complete and current information. You are responsible for keeping your account details up to date and for maintaining the confidentiality of your login credentials and personal referral link.

A new account is not activated automatically. Every application is subject to Palmera’s review and approval. Palmera may, at its sole discretion, approve, decline, suspend or terminate any account, and may do so without being required to give reasons. Approval to participate does not create any entitlement to a minimum number of leads, transactions or earnings.

You participate in the Program as an independent introducer. Nothing in these Terms creates an employment, agency, partnership, joint-venture, franchise or sub-brokerage relationship between you and Palmera. You are not an employee, agent, representative, spokesperson or sub-broker of Palmera.

Accordingly, you have no authority to, and must not purport to:

• negotiate, agree or set prices, discounts or transaction terms on Palmera’s behalf;
• make representations, warranties, promises or guarantees of any kind on behalf of Palmera or any developer;
• enter into contracts, accept payments, or otherwise bind or commit Palmera in any way; or
• hold yourself out as having authority to act for Palmera beyond introducing prospective buyers.

Your role is limited to introducing prospective buyers to Palmera. All sales activity, advice, negotiation and contracting with buyers and developers is conducted by Palmera and its licensed representatives.

You introduce a prospective buyer to Palmera either by registering the buyer directly or by sharing your personal referral link. Leads are recorded and tracked in your personal-area dashboard, where you can follow their status.

A referred buyer is attributed to you only when the buyer is properly registered and tracked through the Program in the dashboard. Standard exclusions apply. In particular, a buyer will not generate a new attribution to you if, at the time of your referral, that buyer is already registered with Palmera or is already an active Palmera client. Where more than one Partner refers the same buyer, the first valid registration wins.

Palmera determines attribution in good faith based on the records in its systems, and Palmera’s reasonable determination of whether and to whom a lead is attributed is final. The Program currently covers introductions in the United Arab Emirates (Dubai, Abu Dhabi and Ras Al Khaimah), as well as Georgia, Cyprus and Oman.

For each closed off-plan transaction generated by a buyer validly attributed to you, you earn a commission equal to 30% of Palmera’s net commission on that transaction. This 30%-of-net-commission figure is the definitive basis on which your earnings are calculated.

By way of illustration only: a developer’s commission to Palmera is typically around 5% of the property value, so 30% of that net commission works out to roughly 1.5% of the property value. This example is provided to explain the mechanic; your actual commission is always calculated as 30% of Palmera’s net commission for the specific transaction, which will vary from deal to deal.

The buyer never pays any brokerage commission. Buyers purchase at developer-direct pricing, and your commission is paid out of the commission Palmera receives from the developer — not by the buyer.

A commission becomes payable to you only after the corresponding transaction has actually closed and after Palmera has received the corresponding commission from the developer for that transaction. If Palmera does not receive its commission from the developer, no commission is due to you for that transaction.

To receive a payout, you must provide and keep current valid identity and know-your-customer (KYC) information together with accurate payment details. Palmera may withhold payment until the required identity, KYC and payment information has been satisfactorily provided and verified.

You are solely responsible for determining, reporting and paying any taxes, levies or similar charges that apply to the commissions you earn. Amounts stated under the Program are gross of any such taxes unless Palmera indicates otherwise.

You must participate in the Program lawfully, honestly and professionally. In particular, you agree that you will:

• market only in a truthful and non-misleading way, and not make false, exaggerated or unsubstantiated claims about Palmera, developers, properties, prices, returns or availability;
• not send spam or unsolicited bulk messages, and comply with applicable rules on electronic marketing and communications;
• not impersonate Palmera or any developer, and not create the false impression that you are Palmera or are authorised to act on its behalf;
• comply with all applicable laws and regulations in the jurisdictions in which you operate; and
• not engage in any fraudulent, deceptive or abusive activity, including manipulating tracking, self-referrals or fabricated leads.

Breach of this section may result in withholding of commissions relating to affected transactions and suspension or termination of your account.

Palmera’s name, logos, trademarks and other brand assets remain the property of Palmera. You may refer to Palmera as the brokerage you introduce buyers to, but you must respect Palmera’s brand and must not use Palmera’s trademarks or branding in any way that is misleading, that implies an endorsement or authority you do not have, or that suggests you are Palmera itself.

Palmera may issue reasonable guidelines on how its brand and marketing materials may be used, and you agree to follow them. Palmera may require you to stop using any particular marketing material or claim, and you must comply promptly with any such request.

When you handle any personal data of prospective buyers — for example, their name and contact details — you must do so lawfully and fairly, and only for the purpose of introducing them to Palmera under the Program. You must have a proper basis for contacting the individuals you refer and for sharing their information with Palmera.

You agree to comply with all applicable data-protection laws, including the UAE Personal Data Protection Law (PDPL), when collecting, using, storing or sharing personal data in connection with the Program. Palmera processes personal data it receives in accordance with its own privacy practices and applicable law.

Palmera does not guarantee any income, number of leads, conversions or transactions. Your earnings depend entirely on referred transactions actually closing, and past or illustrative figures are not a promise of future results.

Nothing provided to you through the Program constitutes financial, investment, legal or tax advice, and you must not present it to prospective buyers as such. You are responsible for your own decisions and for the way you communicate with the people you introduce.

Either you or Palmera may end your participation in the Program at any time. Palmera may suspend or terminate your account at its discretion, including where it reasonably believes you have breached these Terms or engaged in conduct that is unlawful, harmful or damaging to Palmera or to prospective buyers.

Termination is handled fairly in relation to work already in progress: commissions for transactions that were validly attributed to you before termination and that subsequently close will be honoured on the same basis as set out in these Terms, subject to Palmera receiving the corresponding commission from the developer and to your compliance with these Terms. Except as expressly provided, termination ends your right to receive further leads, use your referral link, or earn commissions on introductions made after termination.

To the maximum extent permitted by applicable law, Palmera will not be liable to you for any indirect, incidental, special, consequential or punitive losses, or for any loss of profits, anticipated earnings, opportunities or goodwill, arising out of or in connection with the Program or these Terms.

The Program is provided on an “as is” and “as available” basis. Palmera does not warrant that the Program, dashboard or tracking will be uninterrupted or error-free. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

Palmera may update or amend these Terms from time to time, for example to reflect changes in the Program, the markets covered, or legal and regulatory requirements. Where reasonable, Palmera will make the updated Terms available through the Program.

Your continued participation in the Program after updated Terms take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop participating in the Program.

These Terms and any dispute or matter arising out of or in connection with them are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai.

If you have any questions about these Terms or the Program, please contact Palmera at team@palmera.realestate.